Opening the demo
Relay pulls email, chat and social into a shared inbox your whole team can work from, with assignments, collision detection and SLAs built in.
Free for 2 seats · No card needed · Set up in 4 minutes
Click a conversation, then try Assign, Snooze or Resolve. It is all live.
Teams that moved to Relay
Product
Most help desks bolt a ticketing system onto email and call it a day. Relay starts from how a team actually works a queue together, then makes that fast.
Rules
Plain-language rules that read like the sentence you would say to a new hire. Match on channel, subject, customer plan or anything in the message, then assign, tag, prioritise or reply.
Matched 214 conversations in the last 30 days
Collision detection
Open a thread and your avatar appears on it for everyone. Start typing and the composer locks for the rest of the team, with a note that says who has it. No settings, no double replies, no apologising to the customer.
SLAs
Set a first-reply and resolution target per plan or per customer. The queue sorts by what is closest to breaching, and the reporting tells you which hour of which day you keep missing.
How it works
Sign in with Google or Microsoft, paste a chat snippet, connect the social accounts. Existing history imports in the background.
Tell Relay who handles what, in plain language. Every new conversation lands assigned, tagged and on a clock.
One list, sorted by what matters. Reply, note, snooze or resolve, and see at a glance who is on what.
Pricing
Pay for the people who reply. Everyone else on the team can look, comment and follow along at no charge.
For two people sharing one support address.
$0forever
up to 2 seats
Starter caps at 2 seats. 5 seats needs Team.
For teams that need rules, a queue and a way to keep score.
$23per seat / month
billed annually
$1,380 a year for 5 seats instead of $1,740
For support orgs with several teams and an audit trail to keep.
$47per seat / month
billed annually
$2,820 a year for 5 seats instead of $3,540
Prices in USD, excluding tax. Annual plans are billed up front and can add seats at any time, pro-rated.
FAQ
Anything else, write to us. A person answers within the hour, because we use Relay too.
No. You keep support@yourcompany.com and connect it with a Google or Microsoft sign-in, or a forwarding rule if you would rather not. Replies go out from your own domain, so customers never see Relay in the headers.
The moment someone opens a conversation, everyone else sees their avatar on it. When they start typing, the composer locks for the rest of the team with a note saying who is replying. It releases the instant they send or leave, and it has never once needed a settings page.
Yes. The importer brings across conversations, tags, customers and assignments from the tools most teams arrive from, with history intact. Business plans get a concierge migration, which is a person, not a wizard.
Anyone who sends a reply. Viewers, engineers who only leave internal notes, and people who just want to see the queue on a screen do not need a seat and never will.
Team comes with a 14-day trial and asks for no card. Business trials are set up by our sales team so we can wire in SSO and residency properly before you judge it.
Two seats free, forever. Bring the whole team when you are ready.