Answer every call, fill every table, chase every review.
The phone rings during service, nobody picks up, and that booking goes to the restaurant next door.
100%
of calls answered, including peak service
2-5x
more reviews collected
24/7
booking and enquiry handling
8
documented automations for this sector
Where hospitality teams lose hours, and what replaces it.
Each one is a system we have specified and built before.
AI phone host for bookings
- The manual process today
- Calls during peak hours go to voicemail and never convert.
- What we build
- A natural-sounding voice agent that takes reservations, answers menu, parking and opening-hours questions, and escalates anything unusual to staff.
- Typical impact
- Missed-call revenue recovered; staff stop juggling handset and floor.
Review generation and response
- The manual process today
- Happy customers never leave reviews, and bad reviews sit unanswered.
- What we build
- Timed post-visit requests routed by sentiment, with drafted, brand-voice responses to every public review for one-click approval.
- Typical impact
- Review volume and rating both climb; response time in hours not weeks.
Demand forecasting for rota and prep
- The manual process today
- Staffing and prep are guesswork, so you overspend or run out.
- What we build
- Forecasts from historical covers, weather, local events and bookings, converted into a suggested rota and prep list.
- Typical impact
- Labour cost and food waste both trimmed by single-digit percentage points.
Multi-channel guest messaging
- The manual process today
- Enquiries arrive on Instagram, WhatsApp, email and the website, each checked by someone different.
- What we build
- One inbox with an agent that answers common questions instantly and routes the rest with full context.
- Typical impact
- Response time collapses; nothing falls between channels.
Menu, offer and social content engine
- The manual process today
- Marketing gets done when someone remembers.
- What we build
- A weekly content pipeline generating posts, stories and email from your calendar, stock and events, scheduled after approval.
- Typical impact
- Consistent presence without hiring an agency.
Supplier invoice capture
- The manual process today
- Delivery notes and invoices are keyed into accounting by hand.
- What we build
- Photograph or forward the invoice, and line-level data is extracted, price-checked against the last order and pushed to accounting.
- Typical impact
- Bookkeeping hours cut; price creep detected automatically.
Waitlist and cancellation recovery
- The manual process today
- Late cancellations leave gaps nobody has time to refill.
- What we build
- Instant waitlist outreach in priority order across SMS and WhatsApp until the slot is claimed.
- Typical impact
- A meaningful share of cancelled slots refilled the same day.
Loyalty and win-back journeys
- The manual process today
- Regulars quietly stop coming and nobody notices.
- What we build
- Lapse detection per customer with a personalised, well-timed offer instead of a blanket discount blast.
- Typical impact
- Retention lifted at lower promotional cost.
What hospitality teams ask us.
Modern voice models handle interruptions and accents well. We tune it on your real call recordings and always give the caller a fast route to a human.
Yes. Single-site operators normally start with one workflow, usually phone answering or reviews, at a fixed monthly cost that is a fraction of a part-time hire.
Audits are a fixed fee and are credited against a build. Single-workflow builds typically land in the low five figures, multi-workflow programmes higher, and ongoing running and support is a fixed monthly fee. You get the number before we start, not a rolling hourly bill.
A first pilot on your real data usually runs within two to four weeks of the kickoff call. Full deployment with integrations and training normally lands between weeks four and eight.
Tell us what your hospitality team keeps doing by hand.
Thirty minutes, no pitch deck. We map the process, tell you whether automation pays back, and give you a rough cost before you commit to anything.